Complaints compliments and suggestions

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Making a complaint about NSW public schools - guide for parents & carers

We try to resolve concerns locally where possible. Find information for parents and carers about how to make a complaint or provide feedback to the department about NSW public schools.

Making a complaint about other education services

What to do if you have questions, issues, complaints or compliments about other education services, including early childhood education services, Vocational Education and Training (VET) service providers, and non-government schools.

Information for students

Information for students about how to raise a concern or issue about our schools and services, and what to expect.

Tips and advice for effective complaining

It helps us to understand your concerns and take action if you provide the information we need clearly and promptly. Here are some helpful tips on what to consider and the steps you can take when making a complaint.

Our commitments to complaint handling

We value your feedback and are constantly improving the way we work. Find information about our commitments to effective complaint handling and our complaint handling processes.

Support with making a complaint

Find out how we support people who may need assistance to make a complaint, and find an Easy Read guide for parents and carers about making a complaint about NSW public schools.

Video: Making a complaint, providing feedback or a compliment

Watch a short video about making a complaint, providing feedback or a compliment about NSW public schools.

Complaint, compliment or suggestion form

Use this online form to make your complaint, compliment or to make a suggestion. We will pass your feedback on, so it can be managed locally.

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