Technical support
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Pay claim
System
Description
Submitting the contractor pay claim form using the 'Variation' field.
There is a character limit fo the variation box at the bottom of the contractor pay claim form, however, no error message generates when the contractor exceeds this limit.
The 'Submit' button appears to work but the claim simply closes and does not submit to ASTP. Contractors do not receive a confirmation of the claim being successfully sent.
Workaround
If a contractor attempts to resubmit that claim, they can open the pay claim again and, before submitting, email finance.astp@det.nsw.edu.au with the variation details referencing the:
- run number
- payment period date
- detail the variations in full in the email.
Before submitting the claim in the variations inbox, type the reference. Please refer to email sent to finance on (DATE SENT) at (TIME SENT).
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